Hello,
We are finding that existing BP records are not updated correctly in Solution Manager system. This only occurs for female BP records where the maiden surname and email address has been changed to reflect their new marital status. After running BP_GEN to update the BPs from the managed system those BP records are not updated accordingly because the External Identifier has not been changed.
Is there a way in which the surname and email address fields can also be checked? In the meantime we have to manually update these record which are usually discovered due to failed email notifications.
Please advise.
Regards,
Latief