Custom CCMS metrics and alert in solman 7.1

Friends,

I have created custom CCMS metrics and alert in solman 7.1 as per below document.

http://wiki.scn.sap.com/wiki/download/attachments/269157890/How+to+create+custom+CCMS+metrics+in+MAI.pdf?original_fqdn=w…

I am getting the alerts generating in the RZ20 in the target system but not getting the alerts on mail. (attached image)

Anyone have any idea?

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