How to post message from SAP to solution manager

Dear Friends,

We have configured solution manager service desk and the users were able to send messages so that we can view it in solman ITSM.

Now we want to bifurcate the messages from different people, hence we woule like to use of Problems in incident management of solman.

How a end user can create a message so that it comes and fall in problems folder of incident management,

Normally create support message from SAP will make the message to be visible in incidents of solman ITSM, but we want the message to fall in problems section of ITSM in solman.

Please help.

Thanks

Suresh