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Automatic forwarding to SAP - Incident Management

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Hello experts!

I'm configuring Incident management in my Solution Manager 7.1 SP08

I want to try the automatic forwarding of messages (out of business hours and very high priority)

 

I have configured my BP (my company) in this way (the hours are for testing purposes)

1.png

 

And I realized configuration of SLA in SPRO in this way

 

2.JPG

 

But when I send an incident message the status is "Sent to support" insted of "Automatically sent to SAP"

I was trying to find a "how to" document to configure automatically forwarding of very high priority messages but I can't find it

What configuration am I missing?

Thanks in advance


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