Hello experts!
I'm configuring Incident management in my Solution Manager 7.1 SP08
I want to try the automatic forwarding of messages (out of business hours and very high priority)
I have configured my BP (my company) in this way (the hours are for testing purposes)
And I realized configuration of SLA in SPRO in this way
But when I send an incident message the status is "Sent to support" insted of "Automatically sent to SAP"
I was trying to find a "how to" document to configure automatically forwarding of very high priority messages but I can't find it
What configuration am I missing?
Thanks in advance