Hello
we just made a releaseupgrade to SM 7.1sp10
Unfortunately the Functionality to open a ticket from connected systems
with the Function under "Help/ Create Support Message" looses the Description-Text.
in the Development-system this works fine, but in Production the text-types SU99 and SUSD
are not saved.
I debugged so far in SUP_STSUP_NOTIFICATION_CREATE and the texts are transferred, but
the crm-Object does not save them.
Using transaction notif_create the description is saved.
Any ideas?
Kind Regards
Rolf Keplinger