Hi Guys,
I'm setting up the ITSM in SolMan 7.1 SPS08 and trying to use the function 'Send to SAP'. I was trying to forward the incident ticket created by the customer in CRM UI and use the 'Send to SAP' function. So that it will automatically create a SAP Message under the customer's S-ID. This message will be appearing in the customer's Sent folder in Service Marketplace.
The Error is.... Installation number 0020648848 is not assigned to a customer.
I have filled in the sold-to-party.
My SolMan installation no: 0020275183
My Managed System (ECC6) installation no: 0020648848
I suspect it's due to the missing entry in table AIINSTALLATIONS as I can only see my SolMan installation number there. One entry only and nothing on the Managed System.
The job REFRESH_ADMIN_DATA_FROM_SUPPORT is running daily. But I'm getting this error in the log; not sure it's relevant or not
User S0004346946 - "Maintain System Data" authorization not found for installation number 0020648848
S0004346946 is a S-ID account from my SolMan system only; not the ECC6 from customer,
Any other area which I can investigate to solve the error message in CRM UI?
Thanks!