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SAP Solution Manager - ITIL Pink verified!

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Only for update on that forum a post from David Birkenbach about ITILv3 compilance and solution manager.

 

Original Post:

http://scn.sap.com/people/david.birkenbach/blog/2013/05/23/sap-solution-manager--itil-pink-verified

 

.....

The award is a milestone for SAP Solution Manager:
The ITIL certification proves that SAP Solution Manager provides predefined processes which are 100% aligned with best practices according to independently defined IT Management standards.

But SAP Solution Manager is even more compared to other ITSM tools in the market. The high degree of integration between IT and Business, Applications and Infrastructure, Implementation and Operation, as well as Monitoring and Execution makes the difference by choosing SAP Solution Manager as the ITIL tool of the next generation.

 

SAP is the first and currently only vendor awarded in all 15 certifiable ITIL processes of the Pink Elephant’s PinkVERIFY ITIL v2011 edition certification.

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A Solman Question:

 

A question for all solman experts, David Birkenbach it's there any documentation about how Solution Manager tools fulfill ITILv3 requirements ?

 

Something like this:

 

Set of 15 process

Tools inside Solution Manager

AVM = Availability Management

?????????

CAP = Capacity Management

?????????

CHG = Change Management

Change Management (included charm)

EV = Event Management

Technical Monitoring

FM = Financial Management

some CRM module ?

IM = Incident Management

Service desk or TSM Inc.Management

ITSCM = IT Service Continuity Management

?????????

KM = Knowledge Management

ITSM

PM = Problem Management

ITSM

REL = Release & Deployment Management

?????????

RF = Request Fulfillment

?????????

SACM = Service Asset & Configuration Management

LMDB ? CCDB ?

SCM = Service Catalog Management

ITSM Service Delivery

SLM = Service Level Management

ITSM SLA’s

SPM = Service Portfolio Management

?????????

 

 

 

[Update]

Related Information from friend 

http://scn.sap.com/thread/1698629

 

IT transformation servives, have more or less what i need but it's not all related to ITIL

http://service.sap.com/itts

 

Regards,

Luis


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