Only for update on that forum a post from David Birkenbach about ITILv3 compilance and solution manager.
Original Post:
http://scn.sap.com/people/david.birkenbach/blog/2013/05/23/sap-solution-manager--itil-pink-verified
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The award is a milestone for SAP Solution Manager:
The ITIL certification proves that SAP Solution Manager provides predefined processes which are 100% aligned with best practices according to independently defined IT Management standards.But SAP Solution Manager is even more compared to other ITSM tools in the market. The high degree of integration between IT and Business, Applications and Infrastructure, Implementation and Operation, as well as Monitoring and Execution makes the difference by choosing SAP Solution Manager as the ITIL tool of the next generation.
SAP is the first and currently only vendor awarded in all 15 certifiable ITIL processes of the Pink Elephant’s PinkVERIFY ITIL v2011 edition certification.
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A Solman Question:
A question for all solman experts, David Birkenbach it's there any documentation about how Solution Manager tools fulfill ITILv3 requirements ?
Something like this:
Set of 15 process | Tools inside Solution Manager |
AVM = Availability Management | ????????? |
CAP = Capacity Management | ????????? |
CHG = Change Management | Change Management (included charm) |
EV = Event Management | Technical Monitoring |
FM = Financial Management | some CRM module ? |
IM = Incident Management | Service desk or TSM Inc.Management |
ITSCM = IT Service Continuity Management | ????????? |
KM = Knowledge Management | ITSM |
PM = Problem Management | ITSM |
REL = Release & Deployment Management | ????????? |
RF = Request Fulfillment | ????????? |
SACM = Service Asset & Configuration Management | LMDB ? CCDB ? |
SCM = Service Catalog Management | ITSM Service Delivery |
SLM = Service Level Management | ITSM SLA’s |
SPM = Service Portfolio Management | ????????? |
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[Update]
Related Information from friend
http://scn.sap.com/thread/1698629
IT transformation servives, have more or less what i need but it's not all related to ITIL
Regards,
Luis