sso logon not possible;no login ticket due to incorrect configuration

Hi Expert,

I have an authentication issue using specific services in sap solution manager. In particular when a tried to use the following services :

crm_ui_start and ags_work_change_man the following error appear:

"sso logon not possible no login ticket due to incorrect configuration"

I performed all the steps indicated in the basic configuration of the solution manager and in particular the following parameters has been

configured in the instance profile:

login/create_sso2_ticket : 2

login/accept_sso2_ticket : 1

icm/host_name_full : sman71.accenture.com

SAPGLOBALHOST: sman71

icm/conn_timeout : 8000

icm/HTTP/j2ee_0:PREFIX=/,HOST=localhost,CONN=0-500,PORT=5$$00

icm/server_port_0:PROT=HTTP,PORT=80$$,TIMEOUT=3000,PROCTIMEOUT=3000

ms/server_port_0: PROT=HTTP,PORT=81$$

Please could you help me to resolve this issue and then avoid the doublevautentication for these services?

Thanks in advance for collaboration

gio