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AI_CRM_PROCESS_SLA Information

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Hi all

 

i found a note on service.sap.com 1771607

Validity Details of Correction 

ReleaseValid to Support Package 
710    SAPKITL706-SAPKITL707

I have Solman 7.1 SP4 and note cannot be implemented.

Can anyone share links about this program,

SAP note says that we use this program for update SLA data for incidents ok!

So this must be scheduled, ok but what variants to use for scheduling it? didn't found this info.

 

Regards Dan


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