Hi Experts,
We want to activate the standard configuration of “Send E-Mail to Message Processor with Info from SAP” so that an email will be sent to message processor whenever there is reply from SAP for OSS raised through an Incident form Solution Manager ITSM.
Below are the steps we have performed for same.
Step1. Activated the standard Action Definition ” Send EMail to Message Processor with Info from SAP”
Please refer the image namely Step1 and Step2 attached.
Below are processing type maintained by default.
Please refer the image namely Step3 attached.
We have also maintained the Message Processor email address in SU01 profile as well as in BP transaction.
But still an email is not triggered to message processor when there is an reply from SAP for same.
Thanks,
Rakesh Bhor
