Creating a ticket "You are not authorized to create a message for this SYSTEM or CLIENT" and "invalid ibase component"

Hello Gurus,

when i opening a ticket on our solman, i see systems as ; Description : "invalid ibase component" and "Component : 00000000"

when i create a ticket on solman it gives error like "You are not authorized to create a message for this  SYSTEM or CLIENT"

User have all auth. also defined in BP number. Identification tab is correct as

Also defined in Employee(maintained) userid.

also screen shots are attached

what could be problem, could you please help us ?

regards