Hello experts,
we have an access problem with the mobile application "SAP IT Incident Management" for smartphones.
We did all configurations as described in the Administrator's Guide for this App but we are still getting no access to the system. After entering the logon data the App shows this Error-Message:
"Logon failed: Logon failed. Forbidden."
Does anybody has experiences with this topic or know what to do?
Thanks for your help!
Kind regards,
Alissa Roehrig
Additional Information:
We are using the Solution Manager 7.1 SP10 and SAP NetWeaver Gateway 2.0 SP10 embedded in the system.
(We are not using Sybase/Relay Server because we just want to test this Application with our data) We access the system via Intranet.
We have also installed the SAP Components:
- GW_CORE 200
- IW_BEP 200
- IW_FND 250
- WEBCUIF 701
The following service is activated:
- /AIGW/SERVICE_GDAPI
The test users have the required roles for using this App. We used Following Templates:
- /IWFND/RT_GW_USER
- /IWBEP/RT_MGW_USR
- /IWFND/GW_SUPPORT_RO
- /IWBEP/GW_SUPPORT_RO