Hi,
I activated Support Team Determination by BRF+ for Service Request Management in SM 7.1 SP07. The Support Team determination is working correctly, however when a support team is determined, no email is sent to the team.
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Is it right? or any additional settings to be done for email sending?
Referred Blogs:
http://scn.sap.com/docs/DOC-35291 Email
http://scn.sap.com/docs/DOC-31396 SDT
Regards,
Vivek
