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CRM UI not visible incidents

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Faced with a problem, create a user, add a role in SOLMAN, create incidents they can, and in Recent item see them, but finding them is not displayed.

What could be the problem?

1.png

2.png

 

But this incident not visible in search

 

3.png

 

But, my super user sees the incident

 

BWR, Gubskiy Evgeniy


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