Hi Experts ,
i'm new to solution manager ,
my task is to create SLA with email notifications every period of time ,
| time | analyst | team lead | manager | support agent | Header 6 | Header 7 |
|---|---|---|---|---|---|---|
| 15 min | Notification | Notification | ||||
| 30 min | Notification | Notification | warning | |||
| 45 min | Notification | warning | warning | |||
| 60 min |
|
this an example of what i need to do , after 15 minutes send notification to agent and team lead ,
after 30 minutes send warning to agent and notification to manager and team lead .
any idea how to achieve this .
Regards ,