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How to make Installed Base component read-only in ITSM

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Hi everyone,

 

I am configuring ITSM in SAP Solution Manager SPS12. I want to configure user interface so that the Installed Base component is read-only when customers create incidents, and that only Configuration Item is accessible.

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Any tips on how can I configure this?

 

Thank you.

Best regards.

 

Zeljko


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