Fellow Members,
Has anyone tried adding new step to create Service Request guided procedure in ITSM?I have an Idea Image may be NSFW.
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, Create Service Request screen has, by default, 3 steps.
1. Select Categot
2. Enter Service Request Data
3. Confirmation
Would not it be nice if there is one more step called "4. Attachments" ( as seen in Incident creation screen) ? We get Aattachment tab inside a Service Request ticket after it got created, not during a creation? How could SAP be missing this in standard Service Request feauture? Image may be NSFW.
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Any thoughts ???
Image may be NSFW.
Clik here to view.
Image may be NSFW.
Clik here to view.
Regards,
Vivek
