Hi all there,
we're currently extending SAP Solman as general ITSM Tool for use with SAP and nonSAP Applications. Since the main Communication with als the nonSAP-Users is based on Email (with graphical content!) we need to attach these emails as documentation to Incidents, Changes etc.
Actual we can create an Incident, Request, Change based on an email. But howto attach subsequent emails to the Objects?
Workaround is to save the email as PDF and attach it. But its not useful in general.
Thank you for any ideas.
Kind Regards
Jochen
