We have ITSM implemented and is being used by some of the systems in landscape. We have a requirement o add few more systems to add to ITSM. The users of the systems should be able to create incidents, RFCs & UCs in ITSM. We are using Solman 7.1 SP8. Can you please provide with the process documents to implement it. Your hekp is highly appreciated.
Thanks in advance.
