Hello,
we are configuring SAP SM 7.1 SP 4
And we have a problem - there are no buttons "Reply/Confirm/Add attachement" neither in solman_workcenter nor in web ui (they are not grey-"inactive", they are not even drawn on the pannel) .
User has roles:
SAP_SM_CRM_UIU_FRAMEWORK
SAP_SM_CRM_UIU_SOLMANPRO
SAP_SUPPDESK_CREATE_COMP
SAP_SUPPDESK_DISPLAY_COMP
Help us please, because we want our end-users to confirm or rejet incidents by 1-click.