Hi
SLA was working before patching, after I patched the system to SP13 from SP12, It seems SLA is stopped working.
from the below screen you can see IRT and MPT remains as 0%
Image may be NSFW.
Clik here to view.
Central Notes implemented successfully after patching and I re checked all the Configuration for SLA, nothing was changed,
below are the scheduled actions for the incident
Image may be NSFW.
Clik here to view.
is it required to do any activities after patching in terms of SLA to get updated
Regards
Phaneendra K
