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Emails are not triggering in System monitoring (alert notification)

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Hello Experts,

 

We have Solman 7.1 on which we are configuring System Monitoring in Technical Monitoring. We have completed the roadmap steps in solman_setup transaction for adding an ABAP system monitoring. We are facing an issue that though the Alert Inbox shows the alerts on the system, the automated notification emails are not triggered. We have done the necessary configurations in

1) Configure Infrastructure -> Default Settings
2) Incidents and Notifications settings (Using Default templates)    
3) Defined Scope for Alert Monitoring
4) Reporting

we had added few email IDs for receiving alert emails however, they are not generated.

Have we missed any configuration/activation task?

Kindly assist. Thanks!

 

 

Regards,
Maruthi


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