Defect synchronization is working. However, when we go to SAP field mapping the list of available HP ALM fields does not contain any of the HP ALM custom fields (User Fields), The list contains many defect fields that are NOT available in HP ALM, I.E. they exist in the ALM database but have the Active flag set to "N". The list does contain some of the Active fields but not all or them.
Is there some way to configure which HP ALM defect fields are available for mapping?