Hi, Experts.
I have a very interesting error message when I want to forward the ticket to SAP.
The error message: Unknown user
I configured the AISUSER table like this:
Line 1 : MyuserSAPuser – MyCompany Cust num. – My S user
Line 2: MyuserSAPuser – Customer Cust num – Customer S user - I hope this line would be used by sending procedure.
The customer’s S user is valid and has permissions to create message.
I have no idea what would be the problem.
Regards,