Hi,
In Solman 7.1 when logging an incident, one of the assignment blocks are Attachments. In the header area of this assignment block there is a few option, i.e. New attachment, New URL and then New with Template. Our New with template option is grey's out.
We would like to add a blank word document to this button so that consultants or end users can just click here and paste the screenshots directly into the newly created blank document and save to Solman. This was available in 7.0.
Can you please give me some advice on how to get this working? Why is the With Template option grey'd out?
Thanks
Francois Crous