Sold-to Party Determination is not working for ZMIV transaction type

Hi All,

We have recently implemented Service Desk VAR scenario, we have everything set. But Sold-to Party determination not working based on Ibase.

We are in Solution Manager 7.1 SPS10 (Recently migrated from 7.0 SPS25)

Steps already done as below,

1. Sold-to Party maintained with Calling Hours in BP

2. Sold-to Party assigned to the Ibase componenets (Every client as well Installation)

3. Partner Determination Procedure for ZMIV0001 have been set correctly.

Also referred below notes,

1165357 - Sold-to-Party is not assigned to Service Desk message

1858608 - Sold-To Party not filled in Incidents

Still no luck.

Regards,

Kumar