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Incident Management IRT & MPT

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Hi,

 

I am not able to get the date & time in 'First Response by'  & 'Due by' in Incident.

 

After clicking on Incident creation it is in 'New' status. But it is not fetching IRT & MPT dates.

 

What could be the issue.

 

REgards

P Kumar

 

 

 

 

 

 


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