Hi
I just wanted to clear the air regarding these 2 transactions mentioned in the subject. To my understanding both can be used for Incident management, aren't they? CRM_UI seems to be more advanced and also allows to use Change management etc. What is the best practice in the usage of Workcenter or IT Service Management?
In my case i need to implement Incident management and connect it to SAP, which is being done already, but now I'm digging deeper and looking forward to achieve more benefit from SolMan.
regards, Mike