We have recently applied SPS 10 to our Solution Manager 7.1 system. I have gone through the System Preparation steps and I am on the Basic Configuration steps. For Step 7: "Maintain Systems in IBase", I cannot get past the step "IBase Preparation". I have done research and opened a message with support. I have 6 systems which are no longer around but apparently have "documents" associated and thus the report AI_CRM_DEL_NOT_USED_IBASE_COMP will not delete them. The message I get is
"The IBase component: XXXX (where XXXX represents a component number) with deviceid: XXX 9999999999 (where XXX is the SID of the old system and 9999999999 is the installation number of the old system) Cannot be deleted as it has related orders.
Documents that cannot be deleted:
1 components used in documents
Is there a way to find the "documents" associated with a particular Component? I have tried searching by calling tcode SM_CRM --> IT Service Management and entering Search Criteria based on the Component, but nothing is returned.
I don't believe that there is anything useful related to these old systems, so I think if I can delete any reference to them that would solve it.
Any assistance would be greatly appreciated!
Regards,
Blair Towe