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EWA report grey for Production system but yellow for Quality system

Dear Team,

 

We have below Solution Manager  & Production system(3 instances) is ABAP based only.

 

SAP SOLUTION MANAGER 7.1 - ST-SER    701_2010_1    0010

 

For our Production cluster system, the EWA report is generating Gray report since  2 weeks(February 2014) whereas for Quality system it is working fine.

We have compared the ST/PI, ST/API and SAPOSCOL version from OS level. It is same as that of our Quality system.

 

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As per note - 1332428 - Missing data in service sessions from BW/CCDB, below is stated :

 

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1) If this update has occurred in Solution manager 7.1 , then this should reflect in QAS EWA report system too? But it is not happening why ??

2) We also checked the note 1827116 - Rating not determined (Grey) at SAP EarlyWatch Alert

but unable to match our below error. How do we remove the JAVA error from Solution Manager ??

 

Please guide me...

 

 

 

Regards

Imaan


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