Hello,
in SAP standard of Solution Manager 7.1 there are only IRT & MPT available for SLA measurement. Our process for Incident Management (SMIN/ZMIN) requires an additional time like MPT which can be interrupted by customer statuses.
In short we need:
IRT
MPT 1
MPT 2
Is there a way to copy MPT and all the stuff related to SLA management? Which adjustment do we have to do? Did anyone face a similar problem?
I would appreciate any hints.
Best regards..