Hello Everyone,
I have a problem with confirming the incident as processor, when processor is log in to SAP ITSM.
When I log in to ITSM as a processor, and I am assigned as processor to the incident can not close the incident (to set the status of 'Confirmed'). How to customize SAP Solman to achieve 'confirmed' option in incident status. I can provide more details if necessary.
Thanks in advance
BR
