Unable to receive automatica alerts notification to Mail box-technical...
Hi Everyone, We are unable to receive automatic alert notification to mailbox in solman 7.1 SP8. Technical Monitoring setup was successful.We have maintained mail id under 2.3 default settings->...
View ArticleClik here to view.
Enhanced Approval Procedure Functions- authorization issue
Dear Expert,I have activated the enhances approval procedure function as per below screen shot:Granted authorization as mention in New ChaRM Feature with SP 10: Enhanced Approval Procedure Functions by...
View ArticleITSM User id behaving differently with same access
Hi Gurus, We are in implementation phase of ITSM & ChaRM project. One problem we are facing is A user with same access as other users cannot view the Businees roles to select and it directly goes...
View ArticleMAI Monitoring: Custom Metric Database CCMS
Hello Guys, i am trying to add some custom metrics for MaxDB database template, since there are a couple of essential metrics missing in the standard template.For example: Return Code of Last Data...
View ArticleMRP Run key figure not available for Business Process Analytics
Hello, We need MRP Run Key Figure for Business process Analytics.But we are not able get the same, however same object is available for Analysis, but we need it for analytics.Is there any note or any...
View ArticleClik here to view.
Live Cache Monitoring through Solution Manager 7.1 SP10
Hi All, I am configuring monitoring for Live Cache through Solution Manager 7.1 SP10 . I have a live cache running on the same host on which my SCM system is running. We have already configured the...
View ArticleSLA determination based on IBase and sold-to party
Hi All, I have a question about SLA determination based on IBase and sold-to party and I hope you can help me. Let us imagine the following situation (SolMan 7.1 SP8):- Integrate SLA Management for...
View ArticleClik here to view.
Reported By My Organization - not showing all the incidents, Solution...
Dear Community, We have a problem that our customer does not see all the incidents posted by his organization members/users to our Solution Manager configured for VAR scenario. Below is the image...
View ArticleBTORGSET Block doesnt appear in CRM UI
Hello Experts, when I add the BTORGSET (Organizational Data) block to the CRM_UI to any operation (Incidents, Problems, Service Requests), it doesn't appear, somebody could help me?, I already made the...
View ArticleMultiple specific support teams selection for one category? is possible?
Hello guys, I can see that in the BRFPLUS there is a relation one to one from the category, to the support team, it is possible for my Service Desk to select in the CRM_UI from specific multiple...
View ArticleIncident Management- Authorization Restriction
Hi, I am configuring Incident Management in Solman 7.1I have a requirement in configuration that the Message Processor of an incident should not be able to change the priority of the ticket.The message...
View Articlesmdsetup script issue
We are trying to execute the smdsetup script (Managingconf) & getting the below error. Error log : Execute the action 'managingconf' to update connection information to connect to Managing...
View ArticleClik here to view.
Problems when copying incident incident
Hello experts! I have a problem. When copying an incident in the incident field Сomponent is unavailable for editing. Checked - it is not in the authority and not in the settings configuration area...
View ArticleCHaRM 7.1 API / BAPI
Hi, I am looking to automate creation of the charm process by trying to create charms en masse programmatically via a z-program in SolMan 7.1 Are there any std BAPIs for charm creation ? Since charm...
View ArticleMessage Processor list based on support team selection
Hi, I have a requirement that the list of message processors should be based on the support team selected. Please guide. Thanks,Rinkal
View ArticleHow to restrict user to create urgent change document from incident
Hi Experts, We have requirement to restrict End user to create follow up(Urgent change) from incident. We tried using authorization key but its allowing to create urgent document. Could anyone please...
View ArticleTwo Production system for CHARMS
Hello Experts, I have a scenario of Configuring charms for landscape where I have two production client system with Dev,Qua and Pre-prod.I want to know how my changes will move to both production...
View ArticleIT Service Management - Filter Message Processor based on Support team assigned
Hi, I have a requirement in ITSM Configuration.I need to filter the Message Processor List ( available in Help Field) based on the support team assigned i.e if Support team A is assigned to a ticket,...
View ArticleEarlyWatch Alert in Solution Manager 7.1 SP12
Hey Guys! I'm having a trouble with generating ad-hoc EWA for Solution Manager. I did all configuration in:- System preparition- Basic configuration- Managed system configuration- EarlyWatch alert...
View Articlewily Introscope Enterprise Manager 9 could not start service error "Error...
Hi Expert , I have installed wily Introscope 9.1.5.0 for my solution manger 7.1 on window server 2012 64 bit. Its successfully installed but I can't start service of Introscope Enterprise Manger . it...
View Article