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follow-up document 0005 outgoing mail
Hi all, I defined 0005 (outgoing mail) as follow-up document for our incidents.Now, when I choose the option via the tool bar (under "More" -> "Send Mail") the systems loads the component...
View ArticleNote 1969109 accidently cancelled implementation
Hey experts! We implemented Solman 7.1 SP12. We tried applying the massive note 1969109, but during that implementation we saw one yellow triangle, turned out there was a note that was inconsistent...
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Host-Attribute for MailForm (not Smartform)
Hi, We created a Mailform, as described in Dolores post (http://scn.sap.com/docs/DOC-35291, section 6.2). (FYI: It is not a smartform.) What is missing there is how to include the correct URL ,i.e. the...
View ArticleDump in Service Order Component AIC_SRVO_G
Hi , I am getting a dump when enhancing the view of component AIC_SRVO_G VIEW : AIC_SRVO_G/GuidedCreateServiceOrder. As soon as this is enhanced and i am trying to enter into the service order screen...
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Default Sold-To Party (Partner Determination) on ZMCR
Hello,I'm having a challenge that I shouldn't be this difficult and was easy to set up in 7.0. We are now on 7.1 SP11. I need to default the Sold-To Party on ZMCR, but it is not defaulting. It...
View ArticleService Desk Configuration and Implementation for Solution Documentation in...
Hi Experts, I would like to configure the service desk and Implement Solution Documentation in solman 7.1 Am aware about the service desk configuration but not confident in configuring it and coming to...
View ArticleSolman ITSM Service Desk and CHARM questions
Hello, I have configured the Service Desk in Solman 7.1 SPS 8, and have below doubts/issues- 1. Message Processor is not assigning automatically even I have assigned the ZSOLMANPRO and processor...
View ArticleJob Request and service desk
Hi , a very high level architectural question. I would like to activate Job Request Form in order to enable my users to open request to me for create /change/ delete job documentation. From SAPHelp I...
View ArticleService Desk solution in Solution Manager 7.1
I am not a Soluion Manager expert and I need some help from experts like you. We have upgraded Solution Manager from 7.01 to 7.1 SP5 recently along with the migration of Service Desk tickets already in...
View ArticleLearning Maps after transport to New System
I have in place a new System Solution Manager 7.1. There where some Projects in the older system which I have done transports into the new system. Do you know how I get the learning maps to new system...
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Wrong security creds error: MSC
Hi ! We're in the process of completing our MSC setup for a standalone Java system.Step 7-->Finalize Configuration-->Register ADC Collector gives the below error: Solman 7.1: SP 12Java 7.40...
View ArticleNumber of alerts generated in alert inbox are more than data collection...
We have a Bad dialog response time (instance level) alert in which dialog response time metric has data collection and granularity both set for 5 minutes.But when checked the alert in alert inbox of...
View ArticleError while importing CR content in solman sld
Hi Experts, I am getting following error while updating the CR content in solman sld Exception: com.sap.sld.api.wbem.exception.CIMException: CIM_ERR_FAILED:...
View ArticleRFC-Error in STMS after Domain Link
Hello, after Accepting the Domain Link in our ChaRM System i get an Error in the Sattelite System: XT678 RFC-Destinations for the <Charm-SID>-System could not be generated. When I try to generate...
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DBA cockpit connection XXX cannot be established. Solman_setup.
Hi All, I am trying to perform managed system configurations in solman_setup on our solution manager for a managed system Other then Solman and in the step 'Enter system parameters' when I try to save...
View ArticleReport & Process for automatic closure of Incidents
Hi All, I am searching for the Standard report which could help us in closure of incidents which do lie in service desk status Customer action & are 2 days older.So if somebody could help me...
View ArticleSAP TAO (Test Accelerator & Optimizer)
Hello Guys, Has anyone here worked with SAP TAO? What is the deal about working with it integrated with Solution Manager? Does anyone has any explanation material? Tks,Lucas
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RSTIRIDX job is not indexing any document in Solution Manager
Hello All, I'm configuring TREX with Solution Manager for Full Text Search Configuration for SOLAR01. But not successful. I've checked RFC with Solution Manager & TREX is working.Did index...
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Solution Manager - Customized service request form
Hello, Can anyone help here.... I am new to Solman, service desk.. Got task to create service request form, basically user can submit access request for SAP system to get access on required client.Need...
View ArticleUpgrade questions (ChaRm related)
Hello everybody, we are currently planning to upgrade one of our systems from ERP 6.0 EHP4 to ERP 6.0 EHP6 SPS 14. This system is currently connected to a Solution Manager 7.0 EHP1 SPS 1, in order to...
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