Solution in Solution Manager
Hi! I'm configuring incident management in my Solution Manager 7.1 and I have to integrate satellite systems from my customers to my solution managerI have a few questions: what kind os systems should...
View ArticleCustom App. Proc. read only up to Validation - Partner Functions to control...
Good night: We have 2 questions about the approval process with 2 approvers and the partner function. Many thanks for any light you can shed on this. Question 1. We created a 2 step approval...
View ArticleMaking SolMan Repository Available for the Help Center
Hello, I'm reading this guide: http://help.sap.com/saphelp_nw73ehp1/helpdata/en/55/14e1d070f64e2aae59abd4f6167fc8/content.htm?frameset=/en/54/c8af4cef7f4e4597178381944364d3/frameset.htm and in...
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SLA: MPT (ToDo By date) is not updated with customer durations
Hi all.We are using SAP SM 7.1 SP5.During SLA configuration I've faced a problem: When incident is sent back to the processor by reporter (from customer action/proposed solution to In process status)...
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Hiding statuses IRT/MPT Warning/Exceeded from end-user in workcenter
Hi all.The point is - end-user can see statuses IRT/MPT Warning/Exceeded in workcenter (SM 7.1 SP5):But he shouldn't. Is it possible to hide theese four statuses from him (except deleting from status...
View ArticleJSM in Solution Manager without CPS Redwood
Hi SolMan experts, I’m Nak-Woon working on Job scheduling Management initiative for an energy client in Calgary.After completing our analysis on different probable solutions, we have decided to...
View ArticleSolution Manager &.1 Sp08
Hello Memebers,We are running solman_setup in solman7.1 sp08 during system prepration step we are facing error in phase Set Authorization policy for Agents please let me know the solutions also PFA...
View ArticleNeed to Develop Transaction response time dash board in solution manager for...
Hello, I have a requirement to get a response time report/dashboard for certain transactions in CRM system through Solution Manager, which we are pulling now from st03n. I would request any possible...
View Articlesolman -service desk config issue
Hi Experts, I need your help in the following issue. For the service desk configuration in solman 7.1 , I have created a new customized transaction type ZMIN(XXX incident) which is a copy of SMIN...
View Articleservice desk solman7.1 issue
Hi Experts, I need your help in the following issue. For the service desk configuration in solman 7.1 , I have created a new customized transaction type ZMIN(XXX incident) which is a copy of SMIN...
View Articlecorrection status is not updating in SolMan7.1 WEB UI
Hi Experts, We have upgraded to 7.1.In solman 7.0 we created a Z Report to change correction status to ACTIVATE automatically using CRM_ORDER_MAINTAIN FM, before the upgrade we worked only in GUI where...
View ArticleQueries Regarding Incident Management in SolMan 7.1
Hi, I have 2 queries regarding incident management in SolMan 7.1. 1) How to restrict list of processors based on support team determined or selected while creating incidents for e.g. if Service Team...
View ArticleSending e-mail notification to all processors of Support Team in Incident Mgmt
Hi, Is there any way to send email notification to all the processors who are assigned to a particular support team when message is created?We haev set up support team determination rule which can...
View ArticleNo destination for SAP customer number XXXXXX
Hello Team, I know that this is too old and there are so many threads on this but after reading i am sending this issue please help if possible. I am tring to get update the read only data for SAP...
View ArticleHostname change option in Willy Enterprise Manager
Hi, We are facing one problem during configuration of Introscope agent withWily enterprise manager (In Solution Manager 7.1). Scenario:Wily EM installed on Solution Manager Server (unxa0275) but...
View ArticleSolution in Solution Manager
Hi! I'm configuring incident management in my Solution Manager 7.1 and I have to integrate satellite systems from my customers to my solution managerI have a few questions: what kind os systems should...
View Articletransporting Roadmaps with rmdef
Hi, We are trying to transport a Roadmap on a 7.1 system and we are getting errors. The first error is a message that document must have a status of released to be transported. That sounds pretty...
View ArticleAssertion failed: lsnrctl: Parameter dbHome has to be a valid ORACLE_HOME
Hi all, I am trying to install SolutionManager 4 on RHLinux AS 4 machine with oracle and encounter an error at phase 9 'configure oracle server network'. I have set all oracle environmental variables,...
View ArticleMail to Reported By instead of Message Processor
Hi, I'm trying to send an email to the Message Processor, when something is changing on an incident - but I have some problems with the action definitions. I would like to be able to use the mail forms...
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Job Chain using JSM/CPS
Hello Guys, We want to automate few inter-dependent jobs using JSM/CPS.I have gone through various blogs and docs but still i am getting confused.I have attached the model which we want to automate....
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