Clik here to view.
BP determination in checklist step using Rule Policies
Hi gurus, I've a problem with the bp determination asociated to PPOMA_CRM. I've configurated in my solman the org structure but I do not know who to make a policity rule. What I want is to get the...
View ArticleDetermine processor list from support team
Hi All, we are using Solman 7.1 SP08 and parameter IM_SUPP_TEAM_DISABLE in table AGS_WORK_CUSTOM is set to "".When creating an incident the processor is preset with the logged on user and the field for...
View ArticleSUM error on phase: MAIN_SWITCH/PARMVNT_XCNV
Hi, Please assist us how to solve the error we encountered on SUM when upgrading to SP11 of Solution Manager. Below is the error message shown: Checks after phase MAIN_SWITCH/PARMVNT_XCNV were...
View ArticleKnowledge Article in ITSM
Hi experts, I have a doubt regarding knowledge article in Solution Manager 7.1, when you create a Article, what is the scope of it?, it can be publish for users? or it is only for support team? thanks...
View ArticleClik here to view.
Processing error in Internet Communication Framework
Hi , I'm in to the configuration phase of solman_setup in solution manager where I am facing the Processing error in Internet Communication Framework. Tcode: saomanager->service administration ->...
View Articledns_unresolved_hostname
Hello, I have got a problem with my solution manager as I can not get /nsolman_workcenter to work. My system landscape looks like this: A: myselfB: saprouter 1C: saprouter 2D: solution manager so I...
View ArticleIT Service Management
Hello everyone, I need to make a presentation about IT Service Management but I´m not finding good materials about, can you send something that help me with this, some materials that describe...
View ArticleSolman 7.1 sp10 ITSM multiple companies
HI I am new to this forum. I have to configure service desk in solution manager 7.1 sp10. my query is: i have to configure service desk for a group of companies. this group have 3 companies. each...
View Articlerz20 remote database monitoring
Hi girus,we have to monitor from our Solution Manager a java remote database. We have followed note 1139623, everything works well in transaction DB02 for this remote system except Alert Monitor Tree...
View ArticleClik here to view.
BPMon Alert inbox run information
hi Guru's We have set the BPM for few systems on basis of SID's it worked correctly before but from past few days the behavior is weird and started giving Yellow alerts where they r not even set apart...
View ArticleError occurred in phase PREP_INPUT/EXTRACTKRN_PRE
Hi All, I am upgrading Solution Manager to 7.1 from solution Manager 7.0 EHP1. Operating system Windows Server 2003 and database Oracle 11.2. During the extraction phase (Extract Kernel) the following...
View ArticleThe Risk field from Change Request is not available as a search attribute
We are using CHARM in SOLMAN 7.1. In the CRM UI the field "Risk" from the Change Request is not available as an attribute for a search or as a column in the results list. Is it possible to add the...
View ArticleClik here to view.
Managed System Configuration (Step 7) Byte Code Adapter Installation Failing
All other steps proceeding has completed successfully, the dev system has succeeded. All software version appear ok. Checked the forums for similar issue. Cannot figure out the problem. Can anyone help...
View ArticleZMCR Transaction type
Dear All, During the Copy[ChaRM] process of Transaction type from SMCR to ZMCR, we have encoutered a error like 67 copied and two of them received the error message hence we need to delete the...
View ArticleSolution Manager Mobile Apps (iPad)
Hello,This is not hugely important but it would be cool to show the boss to get him interested in SolMan. Has anybody gotten one of these to work? There is supposed to be the End-user Experience...
View ArticleClik here to view.
solution manager workcenter not working
Dear all, My system was working perfectly but sudenly i just can´t open my solman workcenter, when i push the tcode solman_workcenter it gives me this page. O searched here on the forum and all the...
View ArticleIT Servicemanagement (WebUI) - Add Textbox
Hi experts, in IT-Servicemanagement (solman 7.1) there is the possibility, to enter texts (like description, reason, answer, ...).In default there is only one text-box available and there is a button...
View ArticleCalculate the time between different timestamps using factory calender.
Hello , I would like to calulate the time between two timestamp by considering factory calender in SLA percentage calculation . Currently I am using below method, CALL METHOD...
View ArticleClik here to view.
Dummy / empty Agent in the Agent's Administration. 7.1 SP10
Hello Experts, I'm wondering if anybody come across a problem I have in SOLMAN 7.1 SP10 Agent's Administration. Somehow there is offline 'dummy' / empty agent's ently which can't be deleted or...
View ArticleConnection Between Solution Manager and ECC
Dear Techies, I would like to install SAP Solution Manager in one laptop and ECC on another laptop. Both the laptops have very good configuration in terms of operating system (both...
View Article