Hello,
Is it possible to set default priority for Request for change? So every time the user creates RFC, medium priority is already set.
↧
CHARM RFC - default priority
↧
Integrate SAP Solution Manager with an external Service Desk Application
Hello Colleagues,
we have the requirement for connect an external Service Desk application to our SAP Solution Manger.
The great Blog Activating ICT_SERVICE_DESK_API in 7.1 http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/03/09/activating-ictservicedeskapi-in-71 helps a lot but ends with request the SystemGuid.
We followed exactly this way and the reading of SystemGuid works fine.
At the next step ListUnclosedIncidents, which we performed in the Web Service Navigator (Test Tool), lead to an error (ErrorCode 13).
Here we missing further documentations!
In the ITSM 3rd party interface- API 7.1 http://www.service.sap.com/~sapidb//011000358700000973332012D documentation you will find a lot of information's but not really helpfully for configuration, test scenario, etc.
E.g. Error Code 13 is nowhere documented (as well how to solve that problem).
Does anybody know further suitable documentation's or can provide helpfully hints?
Many thanks in advance!
Regards,
Jochen Schertel
↧
↧
Deleting IBase component in SAP Solution Manager 7.1.
Hi,
I want to delete IBase component in SAP Solution Manager 7.1.
I have read many posts, where they say that FMs: CRM_IBASE_COMP_DELETE and CRM_IBASE_SAVE can be used to delete the IBase component.
When I execute CRM_IBASE_COMP_DELETE, it asks for following parameters:
I_COMP
I_DATE
I_TIME
I am not very sure, what these parameters mean, but I have tried giving my IBase component number in I_COMP, current date in I_DATE and current system time in I_TIME and execute, it shows following message:
"Component ___ cannot be deleted"
Exception: DATA_NOT_CONSISTENT
Can anybody help in solving this issue?
Regards,
Nidhi
↧
Solution Manager ticket creator id
Dear Team,
Whenever ticket is generated from Production server to Solution Manager, it is going with an id used in RFC. I want the id of user to be specified in ticket generated.
Regards
↧
Error en service desk solution manager 7.1. job SM: GET CSN COMPONENTS.
HelloGood evening.
I amnew tosapsolutionmanager7.1, I amdoingthe configuration. In themonitoringsystem- self-diagnosis service deskfunction.
(image)displays the followingwarning:
Details about00011Alert- CheckbackgroundjobSM: GET CSNCOMPONENTS
JobSM: GETCSNCOMPONENTSDuringcanceledlastrun
How could Ifix this?? 894 279I followedthe note.
but I can notrepairthis alert. I ask for youradvice and helpto solve
this drawback.
thank you very much
Yours sincerely.
↧
↧
How to schedule an action to start at the creation of request for change?
Hello, Experts!
I created the action for automatically assigning Change manager at the creation of request for change.
I choose next parameters:
Processing Time = 3 Immediate Processing
Processing Times Not Permitted = No Restrictions
Schedule Automatically
But unfortunately Change manager assigned only after I’d made some changes in RfC, for example, define Approval Procedure.
What do I wrong?
Thank you!
Best regards,
Yuliya
↧
Wily and PI(AEX java stack) monitoring
Hi, all
Has anyone used Wily to monitor your PI system? Our system is PI 7.3.1(AEX java only, aka PO). I have deployed the Wily agent, SMD, hostagent to the server. When I logon to the Wily EM, I cannot make any sense out of the "SAP XI" folder. For example, the Adapter folder has a channel folder underneath. It doesn't even list all the CC we have in the system. The statistics and messaging folder also have lots of stats that I don't understand what they actually mean. Of course, I cannot see how we can make use of it.
Can you advise if you can point me to good documentation on the Wily in terms of PI monitoring? I know that there is PIMON in solman 7.1. I am also working on it ... also struggling with it as we had lots of other issues that probably belong to another thread.
Thanks,
Jonathan.
↧
PO is not registered properly in LMDB and SLD
Hi, all
I am trying to setup the system monitoring and PIMON on our Solman 71 system and running into all sorts of problems. My guess is that this is caused by the system is not registered properly in the SLD but I couldn't find any way to correct it.
In the SLD, the installed product is only "SAP EHP1 FOR SAP NETWEAVER 7.3". This is what is reflected in LDMB. Now if I go to the software under the LMDB, I do see the PO products like AAEX, BPM, etc. But when I try to assign templates to the PO system, I am only allowed to assign the NW731 template, not the adapter engine or integration directory. Any idea how to work around this?
Thanks in advance,
Jonathan.
↧
BPCA and RBPD - Realtime feedback
Hi Experts,
We are trying to implement BPCA and RBPD for our client with intention of helping in Regression testing and documentation update for business processes. I have gone through various materials available and have a good feeling abuot it suitability to customer requirements.
May i request all you gurus to help me your realtime implementation feedback in terms of issues faced, Pros and Cons of BPCA and RBPD for your experience.
Appreciate your quick respsone.
Regards,
Imran
↧
↧
alert inbox
Hi,
I am configuring alert inbox in solution manager 7.1 and which gives only 8 alerts where as my template got more than that. I even tried to copy the template and created a custom template still the same. Please advise.
Regards,
Krishna.
↧
Change the status of a document when user performs Checkout in SOLAR02
My company has a requirement that we automatically update the status of a document in SOLAR02 whenever the user checks out a document.
I've created an enhancement points at the top of CL_SA_BASE_TAB_SOLAR_HANDLER->CHECKOUT_DOCUMENT which does the following
CL_SA_TAB_DOCU->GET_TC_DOCU
CL_SA_TAB_DOCU->GET_CONTEXT
CL_SA_TAB_DOCU->GET_DOCUMENT (with LOIO class and objid)
using document reference -> GET_PROPERTY
Then I try to change the status using document reference->SET_PROPERTY
document reference->SAVE
I even tried CL_SA_TAB_DOCU->UPDATE_TC_DOC
and CL_SA_TAB_DOCU-> SAVE_DATA
It didn't work.
So I tried generating an Actual object which I saved in internal memory and before SOLAR_REFOBJ_NAVIGATE_DOCU calls subroutine tab_save_document - I forced a creation of the Actual Document using CL_SA_TAB_DOCU->SET_DOCUMENT. this was so the processing in TAB_SAVE_DOCUMENT would reupdate the TC_DOC using standard SAP code.
After debugging thru all of this - It appears everything "SHOULD" be set correctly . I modified the container to display the value as desired but when I refresh the data I can see the status has not changed in KW.
I was able to get the status to update when the user does a change - 'SA_CHANGE' using very similar logic but I'm having no luck with with 'SA_CHKOUT_PROJDOC'.
Any help would be greatly appreciated!!!!
Thanks
Charles
↧
Get mor information from customer AI_SC_GET_SAP_CUSTOMER_NUMBERS
Hello,
In our solution manager, we are trying to get more customer information from sap.
In report AI_SC_GET_SAP_CUSTOMER_NUMBERS that call function BCSN_Z001_GET_VARS_DEBITS in remote RFC SAP-OSS to get all customer numbers.
i see that this function fill the table l_debits that have more information than the customer as well as name, phone, country, etc..
but we only can get the customer numbers.
is there any possibility to get more information as name, address, contact person, etc.. from Sap to solution manager synchronization process to get all customers data up-to-date ? thought this report or another one ?
thanks:
Luis
[update 09/08/2013] - just for try to answers my first scn post 
but still interested on any information from SAP for allow that information that can be important to have on solution manager after SMP update.
↧
Error when selecting template for installed product
Dear experts,
When setting up the technical monitoring for the BPM (CE) part of my PO system, I'm getting an error when activating the template.
For the J2EE engine all works fine, but when selecting the CE part along, I'm getting the following error:
Select Template SAP NetWeaver CE:
After activating:
To solve some issues in the past I have deleted and recreated some stuff, and I wonder if this part of the config is screwed by this.
I have re-imported the content, but the issue still persists..
Could there be something wrong with the content version? Any idea where I can download a higher version of this content? This system does not have an OSS connections.
Thanks in advance for any help!
Kind regards,
Mark
↧
↧
Solution Manager 7.1 installation failing
Hello,
I am trying to install Solution Manager 7.1 on Oracle 10.2 and Linux. Unfortunately, at the very beginning of the installation, I am getting
a very bizzare error, during creating the users for the SAP system, here is an excerpt from my sapinst.log file:
| TRACE | 2013-08-05 20:47:30.334 [syuxctask.cpp:880] |
| CUnixProcessManager::sap_waitpid(pid_t pid, int * pStatus, int options) | |
| lib=syslib module=syslib |
Child process 5284 returned 0
| ERROR | 2013-08-05 20:47:30.355 [sixxcstepexecute.cpp:916] |
FCO-00011 The step setUserEnvironment with step key |NW_Users_Create|ind|ind|ind|ind|0|0|NW_Users_Create_Do|ind|ind|ind|ind|usersCreateDo|0|setUserEnvironme
nt was executed with status ERROR ( Last error reported by the step: Assertion failed: in
function (role, readAccountData) {
| if (readAccountData === undefined) { | |
| readAccountData = true; | |
| } | |
| NWUsers.trace("NWUsers.getAccountData(", role, ")"); | |
| this._initAccountData(); | |
| ASSERT(arguments.callee, this.haveAccountData(role), "role " + role + " is not created yet."); | |
| var ad = this._readAccountDataFromKeydb(role); | |
| if (readAccountData) { | |
| ad = this._readAccountData(ad); | |
| } | |
| var masterpwd = this.getMasterPassword(); | |
| if (ad.password == "" && this._useMasterPasswordForAccountData(ad) && ad.type == "USER" && masterpwd !== undefined && role != NWUsers.roles.J2EEGuest && |
!ad.locked) {
| ad.password = masterpwd; | |
| } | |
| NWUsers.trace("NWUsers.getAccountData(): ", dump_properties(ad)); | |
| return ad; |
}
role ORA_SID is not created yet.).
| TRACE | 2013-08-05 20:47:30.380 [kdxxctaco.cpp:165] |
| CKdbTableContainerImpl::syncToContainerFile lib=iakdblib |
CKdbTableContainerImpl::syncToContainerFile start ...
| TRACE | 2013-08-05 20:47:30.420 [kdxxctaco.cpp:197] |
| CKdbTableContainerImpl::syncToContainerFile lib=iakdblib |
after creating out stream
I've tried to google, but no help, Note 972263 - Inst.NW 7.0(2004s)SR2/Business Suite 2005 SR2-UNIX/Oracle is not helpful either.
I've tried to run solely the preparation option for user creation. No luck :-/
I am installing using the latest version of the SWPM, so I guess this shouldn't be some JVM issue... PLEASE HELP !!!
↧
ITSM ticket search option (SFLN0003)
Hello,
I configured ITSM in Solution Manager 7.1 system SPS 05 and currently the tickets are getting created from the satellite ECC system.
I configured the automatic support team determination based on the BRFPLUS documentation and it is working. The tickets that are created contain the right support team names (eg. ZSD team, ZFI team) in the field.
However, in the 'Search:Incidents' page, when I search for Incidents based on the field 'Support team(SFLN0003)', the result does not show any Incident ticket hits.
Please help me out in resolving this issue.
Regards,
Siddharth K
↧
SUM error phase MAIN_NEWBAS/XPRAS_AIMMRG - Solman 7.1
Hi,
The error in phase phase MAIN_NEWBAS/XPRAS_AIMMRG in Solman 7.1 from
SPS 7 to SPS 8.
This occurred also in the development environment and the message
628790 / 2013 requested to apply note 1827161. We apply this note before start
the upgrade, but the same error occurred in the production environment.
Error:
Checks after phase MAIN_NEWBAS/XPRAS_AIMMRG were negative!
Last error code set: Detected 3 aborted activities in
'XPRASUPG.ELG'<br/>
Calling 'E:\usr\sap\SD1\DVEBMGS04\exe/tp' failed with return code 12,
check E:\usr\sap\SUM\abap\log\SAPup.ECO for details
ERROR: Detected the following errors due to error summary in
XPRASUPG.ELG:
# E:\usr\sap\SUM\abap\log\SAPR702XPRA90000102.SD1:
1 ETP109 version and release : "380.07.32" "721"
1 ETP198
2 EPU126XPost-import methods for change/transport request:
"SAPK702XPRA90000102"
4 EPU111 on the application server: "gowsap01"
2 EPU122XPost-import method "SMSY_PPMS_AFTER_IMPORT" started for "PRIC"
"L", date and time: "20130708091549"
1AETR012XProgram terminated (job: "RDDEXECL", no.: "09154900")
1AEPU320 See job log"RDDEXECL""09154900""SD1"
The job RDDEXECL was Canceled
Job started
Step 001 started (program RDDEXECL, variant , user ID DDIC)
All DB buffers of application server gowsap01 were synchronized
Internal session terminated with a runtime error (see ST22)
Job cancelled
Dump SYSTAX_ERROR
Short text
Syntax error in program "CL_AI_SC_REFRESH==============CP ".
What happened?
Error in the ABAP Application Program
The current ABAP program "SMSY_BP_UTIL==================CP" had to
be
terminated because it has
come across a statement that unfortunately cannot be executed.
The following syntax error occurred in program
"CL_AI_SC_REFRESH==============CP " in include
"CL_AI_SC_REFRESH==============CCIMP " in
line 670:
"O parâmetro formal "IV_ULA_GUID" não existe."
Best regards,
Ernesto Aguiar
↧
New Request for change ask SMCR and ZMCR option in ChaRM - solman 7.1 sp3
Hi,
I have configured the customizing ChaRM .
Also i changed in dno_cust04 as ZMCR ."CHANGE_REQUEST_NEW 1 ZMCR "
But during creation of New Request for change in Solman_workcenter. it asked for Transcation type select option SMCR ansd ZMCR.
When i click to create new Rfc, how to set the default to take ZMCR ?
Rg,
Karthik
↧
↧
Could not get XCSRF token
Hello,
I have problem with SysMonitor app for iPhone\iPad. Connected mobile app for SolMan used GW.
I have error after when I click adding some system to the Favorites.
Error is "Could not get XCSRF token"
I insert in SCIF path "/default_host/sap/opu/" service name "odata" row "~CHECK_CSRF_TOKEN=0"
Thanks
Alex
↧
Top 10 KBAs for July has been posted.
Top KBA for Solution Manager for the month of July has been released. Refer to SAP KBA 1858185 for further details. Regards, Paul
↧
Issue when trying to create a Request for Change
We have created a copy of SOLMANPRO in SPRO as follows with minor adjustments to the screen view via the adjust links. We removed the S* transaction code types from all our custom roles we apply to users. We have link the user to the correct roles yet we cannot create a request for change as per the below error message.We can however log a request for change if link the user to the SOLMANPRO business role yet our role is a direct copy with minor screen adjustment on the links section. See attached document with pictures. Please assist!
↧