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Configure SAP CRM with Solution Manager?

January 13, 2015, 5:09 am
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Hi guys,

 

I came across a demo on a blog that showed how to configure ITSM in SAP CRM using Solution Manager.

 

Is there the same concept for any configuration in SAP CRM? I would like to know if it were possible to use it to configure other parts of SAP CRM (Service, Interaction Center or Sales). I'd rather do config in a "clean way" and have the relevant documentation already available instead of having to to it all manually via SPRO.

 

We're using SAP CRM 7.0 EHP2 and SolMan 7.1

 

Has anyone of you done it before? or is it just for ITSM?

 

Please let me know,.

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Start Java Engine failed when install Solution Manger7.1

January 12, 2015, 9:58 am
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I met an error, Java engine start failed, refer to the screen-shot.

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System Monitoring - Alert Inbox - Display Mode

January 13, 2015, 3:57 am
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Hi experts,

 

does anyboy know, if there is a functionality, to display the Alert Inbox in Display-Mode?
I would like to display on a central monitor, all open issues.

But without locking the alerts.

 

Kind regards

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CRM UI not visible incidents

January 13, 2015, 3:49 am
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Faced with a problem, create a user, add a role in SOLMAN, create incidents they can, and in Recent item see them, but finding them is not displayed.

What could be the problem?

1.png

2.png

 

But this incident not visible in search

 

3.png

 

But, my super user sees the incident

 

BWR, Gubskiy Evgeniy

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Connection Monitoring - Not all connections are displayed

January 13, 2015, 12:28 am
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Hi experts,

 

I try to start with connection monitoring in Solution Manager - Technical Monitoring.

First impression - pretty good.

 

However, I have one problem, to get all RFCs from managed system.

I get the popup, that the backgroud-job did start to determine the connections, however also later I don't get all RFCs.

 

I've already checked the extractor-framework, which is active/green.

 

BTW, I don't get displayed any TCPIP-Connection, but the will also work, right?

 

Kind regards

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How to configure "Early Watch Alert/Report "in Solution Manager

January 13, 2015, 9:24 pm
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Hi Experts,

 

I have successfully install my solution manager & successfully configured system preparation , basis configuration & managed system configuration on my solution manger .

 

I have also add my satellite system (Quality System ) into solution manager & configured all steps .

 

everything is green status &  I have also execute report RTCCTOOL into my solman as well as my managed system everything is green .

 

Now i want configure/activate & schedule early watch report/ alert for solution & my satellite system.

 

i have no idea please guide step by step .

 

i am close to complete my roll out project & its very important for me .

 

Please help me.

 

waiting your reply on the same .

 

 

Thanks & Regards,

Sanjiv Kumar

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How to remove unnecessary search criteria for Status?

January 12, 2015, 11:08 pm
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Hi all!

 

Can you please tell how to remove unnecessary search criteria for status. We use only ZMIN. other types of messages (SMIN, SMOR, YMIN) do not use.

 

1.JPG

 

Rg Tatyana.

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Time skew between communication peers too big

January 13, 2015, 11:30 am
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Snclnit(): Initializing Secure Network Communication (SNC)

N     PC with Windows NT (mt,ascii,SAP_UC/size_t/void* = 16/64/64)

N     GetUserName()="SAPServiceDB1" NetWkstaUser="SAPServiceDB1"

N Snclnit(): found snc/data_protection/max=1, using 1 (Authentication Level)

N Snclnit(): found snc/data_protection/min=1, using 1 (Authentication Level)

N Snclnit(): found snc/data_protection/use=1, using 1 (Authentication Level)

N Snclnit(): found snc/gssapi_lib=C:\windows\system32\gx64krb5.dll

N     File "C:\windows\system32\gx64krb5.dll" dynamically loaded as GSS-API v2 library.

N     The internal Adapter for the loaded GSS-API mechanism identifies as:

N     Internal SNC-Adapter (Rev 1.0) to Kerberos 5/GSS-API v2

N     FileVersionInfo: InternalName= GX64KRB5-Release, FileVersion=1.0.11.2

N    SncInit(): found snc/identity/as=p:SAPServiceDB!@xx.aaaaaa.com

N ***ERROR = > SncP AcquireCred()==SNCERR_GSSAPI [sncxxall.c1445]

N     GSS-API(maj): No valid credentials provided (or available)

N     GSS-API(min): SSPI::AccSctx#1()==Time skew between communication peers too big

N     Could't acquire ACCEPTING credentials for

N

N     name="p:SAPServiceDB1@xx.aaaaaa.com

N     FATAL SNCERROR -- Accepting Credentials not available!

N ***ERROR => SncPAcquireCred()==SNCERR_GSSAPI [sncxxall.c1445]

N     GSS-API(maj): No valid credentials provided (or available)

N     GSS-API(min): SSPI::AccSctx#1()==Time skew between communication peers too big

N     Could't acquire DEFAULT ACCEPTING credentials

N

N ***ERROR => (debug hint: no default acceptor cred available)

N [sncxxpar.c 727]

N <<-SncInit()==SNCERR_GSSAPI

N        sec_avail="false"

M ***LOG R19=> ThSncInit, SncInitU ( SNC-000004) [thxxsnc.c 238]

M ***ERROR => ThSncInit:SncInitU (SNCERR_GSSAPI) [thxxsnc.c 240]

M in_ThErrHandle: 1

M *** ERROR => SncInitU (step 1, th_errno 44, action 3, level 1) [thxxhead.c 11445

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Technical Monitoring - Alert for Grey Metrics

January 17, 2014, 2:19 am
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Hi experts,

 

is there a possibility to create also alerts for grey-metrics?
Or how to ensure, that a metric did not get in "grey-status" and will not be checked?

 

Kind regards

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Pickup List or Dropdown field for country in CRM_UI

January 15, 2015, 8:00 am
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Hello Experts, I would like to know if there's a field in the CRM UI that allows me to choose the country from a dropdown or a pickup list, right now I have only found the field where you can put the ISO Code. Our System is Solution Manager 7.1 SP 11

 

Thanks in advance and best regards,

 

Paul

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ITSM VAR doesn't send test incident messages to SAP

January 16, 2015, 1:07 am
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Dear colleagues,

 

We created test incident message with SAP Component SV-SMG-SUP-TST.

We are trying to send  the test message, but all messages always left with status "Sent to Support".

In SLG1 transaction we have 2 errors:


Message not allowed

Message no. AI_CRM_IM_EXCH_OSS014


Action could not be successfully executed

Message no. SPPF_MEDIA002


Could you help us with this issue, please?


Best Regard

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BRFplus to determine the Support Team and send mail

January 15, 2015, 12:08 am
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Hi Experts

 

In Solution Manager 7.1 i am configuring incident management.I have configured BRFplus to determine the Support Team based on the relevant

component category when a message is sent to the Service Desk. This is working by determining the service team.

 

Now i am facing issue in send an email to that Support Team once it has been determined.Attaching the error log.

 

Action : ZMIN_STD_FIND_PARTNER_FDT

 

 

 

Please help me to resolve this issue immediately.

 

Thanks

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BPMon : Monitoring Idoc with blank status

January 16, 2015, 6:36 am
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Hello,

 

Can we monitor Idoc with a blank status ?

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Unable to see graphic in downloaded business blueprint

December 29, 2014, 3:24 pm
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Hello All,

 

I have created an implementation project in SOLMAN and configured a business blueprint against it.

 

While downloading business blueprint document I am selecting both 'Scenarios' and 'Business Processes' under Graphic, still I am unable to see any graphic in downloaded blueprint.

 

I have executed the macro and I can see all other details but not the graphic.

 

I am expecting that the graphic in 'Component View' tab will be downloaded in the blueprinting.

 

Is there any basic mistake that I am doing?

 

Thanks in advance.

 

Regards,

Pravin

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ERROR during SecudeSSL - Rapid Content Delivery in SSM

January 16, 2015, 7:01 am
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Hi Gurus,

 

we try to configure Rapid Content Delivery in SSM.

We have imported all needed certificates for the SSL in STRUST.

Symantec_Class_1_Individual_Subscriber_CA_-_G4

VeriSign_Class_1_Public_Primary_Certification_Authority_-_G3

VeriSign_Class_2_Public_Primary_Certification_Authority_-_G3

VeriSign_Class_3_Public_Primary_Certification_Authority_-_G3

VeriSign_Class_3_Public_Primary_Certification_Authority_-_G4

VeriSign_Class_3_Public_Primary_Certification_Authority_-_G5

VeriSign_Class_3_Secure_Server_CA

VeriSign_Class_4_Public_Primary_Certification_Authority_-_G3

VeriSign_Inc.

GTE CyberTrust Global Root
But we alway get the following error.

 

 

[Thr 1800] Fri Jan 16 15:50:21 2015

[Thr 1800] *** ERROR during SecudeSSL_SessionStart() from SSL_connect()==SSL_ERROR_SSL

[Thr 1800]    session uses PSE file "/usr/sap/SSM/DVEBMGS01/sec/SAPSSLC.pse"

[Thr 1800] SecudeSSL_SessionStart: SSL_connect() failed --

[Thr 1800]   secude_error 536872221 (0x2000051d) = "SSL API error"

[Thr 1800] >> ---------- Begin of Secude-SSL Errorstack ---------- >>

[Thr 1800] 0x2000051d | SAPCRYPTOLIB | SSL_connect

[Thr 1800] SSL API error

[Thr 1800] Failed to verify peer certificate. Peer not trusted.

[Thr 1800] 0xa0600203 | SSL | ssl_verify_peer_certificates

[Thr 1800] Peer not trusted

[Thr 1800] 0xa0600297 | SSL | ssl_cert_checker_verify_certificates

[Thr 1800] peer certificate (chain) is not trusted

[Thr 1800] PropertyBlock:

[Thr 1800]   Status      :Not successful

[Thr 1800]   Profile     :1.3.6.1.4.1.694.2.2.2.2

[Thr 1800]   SignerStatus:Not successful

[Thr 1800]   SignerVerificationResult:

[Thr 1800]     element#no="1":

[Thr 1800]       Status      :Not successful

[Thr 1800]       Validity    :Successful

[Thr 1800]       BasicConstraints:Successful

[Thr 1800]       KeyUsage    :Successful

[Thr 1800]       ObjectStatus:Not successful

[Thr 1800]       SignerCert:

[Thr 1800]         Certificate:

[Thr 1800]             Subject     :CN=Symantec Class 3 Secure Server CA - G4, OU=Symantec Trust Network, O=Symantec Corporation, C=US

[Thr 1800]         Verification result:

[Thr 1800]           Status      :Not successful

[Thr 1800]           Profile     :1.3.6.1.4.1.694.2.2.2.2

[Thr 1800]           SignerStatus:Not successful

[Thr 1800]           BasicConstraintsPathLen:1

[Thr 1800]           SignerVerificationResult:

[Thr 1800]             element#no="1":

[Thr 1800]               Status      :Not successful

[Thr 1800]               Validity    :Successful

[Thr 1800]               BasicConstraints:Successful

[Thr 1800]               KeyUsage    :Successful

[Thr 1800]               ObjectStatus:Not successful

[Thr 1800]               SignerCert:

[Thr 1800]                 Certificate:

[Thr 1800]                     Subject     :CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US

[Thr 1800]                 Verification result:

[Thr 1800]                   Status      :Not successful

[Thr 1800]                   Profile     :1.3.6.1.4.1.694.2.2.2.2

[Thr 1800]                   SignerStatus:Not successful

[Thr 1800]                   SignerVerificationResult: None

[Thr 1800]

[Thr 1800] << ---------- End of Secude-SSL Errorstack ----------

[Thr 1800]   SSL_get_state() returned 0x00002131 "SSLv3 read server certificate B"

[Thr 1800]   SSL NI-sock: local=172.16.130.221:47564  peer=172.16.143.101:80

[Thr 1800] <<- ERROR: SapSSLSessionStart(sssl_hdl=1115818b0)==SSSLERR_PEER_CERT_UNTRUSTED

[Thr 1800] *** ERROR => IcmConnInitClientSSL: SapSSLSessionStart failed (-102): SSSLERR_PEER_CERT_UNTRUSTED {0009b898} [icxxconn_mt.c 1957]

 

Has someone a suggestion?

 

regards

Chris

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Default Sold-To Party (Partner Determination) on ZMCR

January 14, 2015, 5:12 pm
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Hello,

I'm having a challenge that I shouldn't be this difficult and was easy to set up in 7.0.      We are now on 7.1 SP11.

 

I need to default the Sold-To Party on ZMCR, but it is not defaulting. It should default based on the ibase.

 

Here are my details:

1) There is no preceding document. ZMCR is the start of the ChaRM flow.

 

2) IB52 is setup....

01.png

3) The partner 151 in IB52 points to top of PPOMA_CRM...

 

02.png

 

and BP 151 is setup as a Sold-To Party in tcode BP...

07.png

 

4) Partner determination is currently using access sequence 0018.

But I have also tried access sequences AIC2 and AIC3.  None of them work.

 

03.png

 

 

04.png

 

5) I found OSS note 1165357 . It says ...  "

 

  • Execute the IMG Activity "Activate Partner and Address Inheritance, Change
    in the Past".
  • For IBase Category 01: set the flag in the column PInherit. and ensure that
    the flag is also set in the column IB Past. "

 

But in 7.1 SP11, the IMG task title does not include "Change in the Past".

05.png

But, looking at the task, it is missing one of the fields in the note. It is missing column "IB Past".

I set column PInherit per the note, but have not made any change for IB Past.  I'm not sure if this part of the issue or not.

06.png

 

 

 

I have a feeling it is just the access sequence, but none are working so far.

Any ideas?

 

Thank you in advance for your help!

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WEB UI Short Dump: ERROR: Exception condition "REFERENCE_IS_INITIAL" raised. (termination: RABAX_STATE)

March 19, 2013, 1:27 am
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Hello Experts,

 

I'm trying to create Request for Change in SOLMAN 7.1 SP5, but I'm getting the following short dump:

 

500 SAP Internal Server Error

ERROR: Exception condition "REFERENCE_IS_INITIAL" raised. (termination: RABAX_STATE)

 

Category               ABAP Programming Error

Runtime Errors         RAISE_EXCEPTION

ABAP Program           CL_CHTMLB_CONFIG_UTILITY======CP

Application Component  CA-WUI-UI-TAG

 

Short text

     Exception condition "REFERENCE_IS_INITIAL" raised.

 

 

Any idea how to fix this? I was searching this forum for a solution and saw few topics regarding this issue, but could not find any solution as yet.

 

Thanks in advance,

 

MM

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Job Monitor Alerts won't stop!!!

January 16, 2015, 1:51 pm
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Grr...  ok, so I had configured some job alerts just to test out how well job monitoring/alerting worked.  turns out that it didn't work at all with the version of ST-PI and A/PI we were on.  So I upgraded ST-PI and A/PI and now my alert inbox is swamped.

 

I had set one of the job thresholds to 1 minute during testing, but since it didn't work I neglected to change it to a higher value.  So now I'm getting alerts for one specific run of a job, and I can't get the alerts to stop.

 

I have changed the thresholds to much higher values.  I have generated/activated/deactivated the job monitor.  I have changed the notification settings. I have removed that system from Technical Monitoring.

 

But that alert keeps coming!  Every minute.  Hundreds of them.  I can set a rule in Outlook to delete them, no issue there, but I really need to get this stopped.

 

Any ideas on why this is happening?  It appears that the configuration is not being changed no matter what I do in tech mon.

 

grr...  fix one thing, something else breaks..

 

SM7.1 sp10, st-pi 2008 700 sp11

 

 

thanks.
Bernie

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Solman Workcenter Incident message issue

March 27, 2012, 2:44 am
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Hai friends,

In tcode solman_workcenter, Incident management tab, I can't create the new message. As the two mandatory fields are coming blank and it is disabled. i am attaching the screen shot. check pls and help me.

1212.JPG

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SZENPLUGIN Web-UI error: Configuration only possible on domain controller

January 14, 2015, 12:13 pm
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Hi,

 

I've installed the CTS_plugin on our Solman 7.1 system and trying to distribute it to the managed systems which are on a different TMS Domain with a Domain link to Solman. I'm using SZENPLUGIN Web-UI to validate and distribute. We are using ChaRM and would like to start using Downgrade protection and cross-system object locks.

 

First I select the managed system I want to distribute the plugin to and validate. Then under the Plugin distribution column there's a click-able link which says "Plugins not up-to-date" for the system I just validated. If I click on that link I see error in red "Configuration only possible on domain controller (system not contrlr)" at the top of the Web-UI screen.

 

Anyone knows what this means?

Does it have anything to do with the fact that it is on a different TMS transport domain?

 

Thanks for your help.

Stephane

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