We are having the problem of old ccms alerts being sent again following the system restart after our monthly Windows updates. We are on Solman 7.1, kernel 720 Rel 40, and using Solman as the CEN for our central monitoring. Sometimes it has repeated alerts that are 2 weeks old, most recently it was alerts from two days prior. These alerts are set up with autoreaction methods to email someone, and so emails are being sent for the old alerts. Has anyone seen this before or know how to prevent this? Thanks.
↧
CCMS sending old alerts following a system restart
↧
external connections via saprouter
Dear all,
I just configured a saprouter on a client and it´s working I tested from inside the LAN (telnet to IP and port) but when I tried to connect from home via SAP-GUI I got these error, can someone tell me why? I looks like my firewall is blocking it or not, please check the error details on the screen shot.
Best regards,
Nelson Chamba\
↧
↧
Activate Data Separation for service provider customers
Hi experts,
I try to implement in SPRO "SAP Solution Manager Implementation Guide" -> "SAP Solution Manager" -> "SAP Partner" -> "Service provider" -> "Work Centers for Service Provider Customers" -> "Activate Data Separation"
I can not get successful results. It seems to me the function does not work correct.
I can not understand how business partner can be assigned to customer number according to
"
You have set up job REFRESH_ADMIN_DATA_FROM_SUPPORT using the basic configuration so that customer business partners are assigned the additional external identifier of type SP1001.
Data separation according to criteria other than the SAP customer number is currently not supported."
I found no additinal information about it.
Regards, Evgeniy
↧
BI Process chains monitoring reports from Solution manager
Hello -
We have a reporting requirement from Solution manager for our BI systems.
In general, we are looking for a daily report from Solution manager, that will provide status about the BI process chains as below
- If the chain ran good or failed
- Start time and How long did it run
- No. of records and data packages processed
We have Solman 7.1 SP08 and I have configured BI process chains monitoring (Technical monitoring), to send out alerts as per the threshold that are configured.
However, for daily automated reporting from Solution manager, I did not see any feature yet.
Can you please advise me, if such reporting is possible via Solution manager ?
Thank you
-Lee
↧
BI process chain status is Gray in BI monitoring
Hello -
We are in the process of configuring BI monitoring with our Solution manager 7.1 SP08. I have configured Solman System Prep, Basic configuration, managed system configuration for our BI system.
Technical monitoring and BI monitoring is also configured with some threshold values and it is activated,
However, in SOLMAN_WORKCENTER, when I see the process chains, the status column is gray for all the chains - Please see the image below
Can you please advise why the status is gray ? Obviously it is not monitoring the status of the chain in the managed BI system. We have a process chain that fails every day and I dont get any alert from the solution manager about it.
Also, the other columns - Duration, Not started on Time, Out of time window etc does not show actual values-- all are zeros.
I would greatly appreciate your valuable input.
Thanks
-Lee
↧
↧
Solman 7.1 CRM Web UI - Changing fields/Adding fields etc
Hi all
I've been using Solman 7.0 for many years and have managed ChaRM (functionally) with all configuration, screen variants etc.
I'm very new to CRM Web Client UI and I have the requirement to update fields and add new fields. Two examples below:
1. SMCR (Change Request) has been copied to ZMCR. By default, Change Manager and Change Advisory Board appears as roles in Web UI. I want to remove Change Advisory Board so it doesn't appear. I want to rename Change Manager to Approver. I have already created a partner function called Approver and added this to the Partner Determination Procedure against ZMCR.
Any assistance would be appreciated!!
2. My second example is adding a new field. We managed our incidents (i.e. service desk) in a non-sap system. Therefore I want a field so I can add the Incident number from our Incident Management System. I will call this Incident ID. How do I create a new field and assign it to the transaction?
Thanks so much!!!!!! 
Shaun
↧
how to sort the process structure in SOLAR01 ?
Hello All,
Does anybody know how to sort (sequence) the process structure in SOLAR01, please ?
Thanks,
Marcos
↧
Solution Manager 7.1 Configuration items
Hi!
I need a little help. we are after a solution manager upgrade for 7.1
We are trying to set the incident management for Webui. But when we
try to create a new incident, the configuration item droplist is empty.
Can we generate automatically these items, or we have to do some
customizing? On the other hand, shall we define a product category
as well?
Thanks in advance,
Gábor
↧
Create an ad-hoc EWA in Solution manager 7.1 SP8
Hello there,
I want to generate an ad-hoc EWA report in solman 7.1 sp8. I just could not find the correct link to do this. Automatic generation works fine every week.
I saw in some documents to go to "System Monitoring" work center. But I could not find that work center in my solman. Below are the list of work centers I have.
The user I used to perform this task has the following roles:
SAP_J2EE_ADMIN
SAP_RCA_AGT_ADM_VIA_SLD
SAP_SMWORK_BASIC
SAP_SMWORK_BASIC_SYSMON
SAP_SMWORK_CHANGE_MAN
SAP_SMWORK_CONFIG
SAP_SMWORK_DIAG
SAP_SMWORK_INCIDENT_MAN
SAP_SMWORK_SERVICE_DEV
SAP_SMWORK_SM_ADMIN
SAP_SMWORK_SYS_ADMIN
SAP_SMWORK_TECH_MON
SAP_SMWORK_BASIC_SYSMON
SAP_BI_E2E
SAP_PI_CCMS_SETUP
SAP_SDCCN_ALL
SAP_SM_BASIC_SETTINGS
SAP_SM_BI_ADMIN
SAP_SM_BI_EXTRACTOR
SAP_SM_CONF_SEC
SAP_SM_EEM_CONF
SAP_SM_SOLUTION_ALL
SAP_SM_USER_ADMIN
SAP_SOL_PROJ_ADMIN_ALL
Can you please tell me what is missing here or how can I find this "System Monitoring" work center and produce the EWA ?
Many thanks.
Roshan
↧
↧
"User Not in validity period" in Managed System Configuration - Create Users (Java)
The basic error is that during Managed System Configuration of the Java stack of my Solution Manager system -- and for any Java system, for that matter -- in Step 6 "Create Users" I have a persistent error status of "User Not in validity period" for the SAPSUPPORT user. The user already exists, because it was created successfully during the ABAP portion of the Managed System Config. Furthermore, the "Update Existing User" action did successfully assign the three Java roles (SAP_JAVA_NWADMIN_CENTRAL_READONLY, SAP_JAVA_SUPPORT, and SAP-J2EE-ENGINE.SAP_JAVA_SUPPORT). I have confirmed that the SAPSUPPORT user, the SOLMAN_ADMIN user, my own user account, and every other possibly relevant service user account I can think of is active, valid, not locked, etc. Yet, still I cannot get past this error.
This is a SolMan 7.1 sps10 system, so the corrections from Notes 1748202 and/or 1684720 are already in place. Furthermore, I have already created a role with Spml_Read_Action and Spml_Write_Action and assigned it to my own user and SOLMAN_ADMIN, as described in Note 1647157. Every discussion thread or Note I've found in searching indicates these should solve the problem, but I still have the problem.
So, has anyone run into this and resolved it? Or have ideas of where else to look for the mysterious validity period?
Thanks, and best regards,
Matt
↧
SM37 job running a long time after SP10 update.
Hello SAP community,
I recently applied support package stack 10 to my Solution Manager 7.1 system on an IBM i V7R1 machine.
After applying the support packs, I began to get an idea of what configuration steps I would need to carry out by looking at solman_setup in display mode.
During that time I also noticed a job running under my name in sm37, SM_MIGR:CL_ITCAL_INHERIT_WM_MIGR and this job was executing program RAGS_SISE_SCENARIO_MIGRATION.
I looked everywhere I could think but I was unable to find what this job is, what it does, what triggered it, etc. This is a big deal because it was running over 12 hours and using nearly half the cpu available on the machine. Because of this I canceled the job.
So what I would like to get from the community is, do I need to rerun this job? What is this job for? What triggered it to run?
Thanks,
Kristen
↧
Solman Managed Systems - 7 Create Users
Dear experts,
I am trying to configure Solution manager 7.1.
I am at Managed Systems>>7. Create Users
(The managed system is Solman itself)
There are 4 steps at this point.
I get the following error:
User ... is not allowed to perform this request. Check SAP Note 1647157.
Note 1647157 - How to Set up Access to the SPML Service on AS Java
In this note it is stated that I need to create some role, but I do not have such option.
Could you please shortly give some hint? Am I missing something?
Regards,
Shkelzen
↧
Performance of some Solution Manager jobs
Hi all
We are suddenly experiencing issues with two jobs
1. SAP_LMDB_NOTIFY_LDB_0000000001
This job sometimes takes over 80 hours and has to be killed.
2. DIAGST_CHECK_STORES
We have suddenly found this job creted by SM_EFWK running in our system. it appears to run for over 8 hours.
I have searched for notes or any information about this but an unable to find anything.
Can anyone shed more light on this? What triggers it?
Is there anything that can be done about these two jobs from a performance perspective? The reason is thet the Solution manager system has a consistently high CPU usage
Thanks in advance
Jayshree
↧
↧
Solman 7.1 SP7 finding sold-to party when creating a new ZMIN
Hello experts,
Hi, I am configuring service desk in Solution Manager 7.1 SP7. When a user creats a new inicdent (ZMIN) he has to fill the field "sold-to party". This field is empty by default. Why? Because the IBase is empty too and in SPRO "Define Partner Determination Procedure" finding "sold-to party" is defined with parameter "Preceding Document --> SAP Service: Determination via IBase/ind. Object from Ref". So, no IBase no "sold-to party".
In Solution Manager 7.0 EHP1 this construct works very well, because when setting the userparameters IBC and IIB a new incident (ZLFN) always uses this values as default IBase.
In Solution Manager 7.1 this userparameters are not working anymore. .
Is it possible to set a default "sold-to party" value, when a user creats a new ZMIN-Incident? Or is it possible to set a default IBase value?
thx for help!
Ragards
↧
ITSM - Task Configuration
Hi all,
I'm struggling with the configuration of Service Request Follow-ups and Tasks inside of 7.1 SP10.
We've created Z-types of both Service Requests and Tasks. While from the 'Create' quick links on the left-hand side of the CRM UI I can have it launch our Z-type Service Request, I cannot figure out how to get it to launch the Z-type Task.
Also, when in a Service Request and needing to create a Task via the follow-up link, I can't determine where to config the follow-up listing to not include the standard task and include our Z-type.
Any thoughts on how to do this would be greatly appreciated!
↧
Database Extractor Setup Problem during Managed System Config
Good day
Solman 7.1 on Oracle 10.2.0.4 and HP-UX
When doing the solman_setup step, during phase 8 of Managed System Configuration, the step "Database Extractor Setup" fails and shows red led. The log file at the bottom of page says "Oracle Diagnostic Package is not marked as licensed". How do I resolve this? Entire solman setup and managed system config up to this point has been successful. We purchased our Oracle from SAP so I'm sure we are licensed.
Is this a bug? How do I fix this? I've read notes regarding the Oracle diagnostics pack for the dbacockpit, but I cannot find any information on how to enable the licensing or fix this if it is a bug.
Thanks.
↧
SAP Host Agent not collecting OS Data
Hi Experts, running into a frustrating issue during Managed System Configuration in Solution Manager 7.1.
I am unable to complete the setup on a specific set of servers due to the Host Agent seemingly not collecting OS level information.
My hostagent is version 178, my diagnostics agent executables are 720 patch 100, and I have restarted these multiple times.
DAA is registered in SLD and the agent is connected to SolMan and visible in Agent Administration.
The SAP instance on that system is 702 SP8 . (Does the agent have to match the SAP instance?)
The checkmark for "Supplied by Outside Discovery" is blank in System Landscape editor as seen below:
Within the log viewer, I am seeing errors such as "Exception calling SAPHostControl Web Service"
But I can access the testing XML file on the server via going to http://hostname:1128/SAPOscol/?wsdl .
These are the logs in agent admin log viewer:
Because the Host Agent OS collector is not seeing OS level information, I cannot complete managed system setup.
Please help, I'm at the end of my rope!
↧
↧
How to use Retrofit during an Upgrade project?
Hi Expert,
we are going to start an upgrade project of our ERP 6.0 system from EHP4 to EHP6 and I'm interested to know if I can use retrofit in order to manage in a structured way the double maintenance during the transition period of the project. My goal is to retrofit the TR created in the maintenance landscape (ERP 6.0 EHP4) to the upgraded development system (ERP 6.0 EHP6). By reading the documentation available in sdn and in the SAP help it seems that this should be feasible but I didn't find a clear statement about the feasibility of this approach. Can any one tell me if retrofit can be used in upgrade project as previously described?
thanks in advance for your collaboration.
BR
g.
↧
BI Process chains monitoring reports from Solution manager
Hello -
We have a reporting requirement from Solution manager for our BI systems.
In general, we are looking for a daily report from Solution manager, that will provide status about the BI process chains as below
- If the chain ran good or failed
- Start time and How long did it run
- No. of records and data packages processed
We have Solman 7.1 SP08 and I have configured BI process chains monitoring (Technical monitoring), to send out alerts as per the threshold that are configured.
However, for daily automated reporting from Solution manager, I did not see any feature yet.
Can you please advise me, if such reporting is possible via Solution manager ?
Thank you
-Lee
↧
Change Request creation with SOLAR01 issue
Hello,
I have an issue when creating Change Transactions with reference to a Project Structure.
When I start the creation from transaction SOLAR01, on the tab Service Messages, and I create a new "Change Transaction" (of transaction type YMCR, a copy of SMCR), everything goes fine. My ticket gets created, and when I double-click it, I get into the WebUI on that ticket.
But the problem is when I do this the other way around. When I create a Request for Change in the WebUI, and I assign a project and project node to it,
it DOES appear at the correct location in SOLAR01. However, it appears with type "BMIS - Message". And that causes that when I click the ticket, it opens a url which thinks this ticket is an incident, which is completely wrong and un-editable (the button "display message" also goes to a screen with nothing in it):
And the strangest part is, when I try to create a message of type BMIS, the transaction types SMCR and YMCR are not even available there. So I really wonder how / why SolMan determines the message type BMIS, and if there is any place where this behaviour can be changed.
I would be very grateful if anyone can help me with this!
Kind regards,
Joyca
↧