Dear all,
I already configured ERMS to create an incident in Solution Manger 7.1 in the ITSM scenario, if an email was sent to a specified address.
The only problem I'm facing now, is to link or copy the attachments of the email to the service request.
If I'm sending an email with one or more attachments, only the text of the email is copied to the service request.
Does anyone know if it's possible to copy or link the attachements to the incident and where I have to take a look?
If you need more information on this in order to give an advice, please ask me :-)
Thank you & Regards,
Andreas