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ITSM and ERMS in SolMan 7.1 SP6?

Hi,

 

I've been searching high and low to find any documentation regarding implementation of ERMS in order to create incidents automatically.

The only documentation I have found are the two documents written by John Burton in 2006, and those feel a bit outdated?!

 

What are the prerequisites in order to make this scenario to work?

Are T-REX and Portal both required?

 

Br,

 

Magnus


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