Hi,
We wish to use the service desk functionality in solution manager 3.2 to run our SAP helpdesk. At present we are able to raise calls and generate automated email confirmations to users on receipt using actions:
Form Name CRM_SLFN_ORDER_SERVICE_01
Processing Class CL_DOC_PROCESSING_CRM_ORDER
Processing method CRM_SRVORDER_EXEC_SMART_FORM
The automated email response generates an email to the orignator of the call, populating the message subject with the call information and attaching a PDF document containing the call details. The body of the email itself is left blank. We would like to be able to add a standard text to the email e.g.
"The above call has been raised in your name. Details of the call are contained in the attached PDF file.
Your call will be assigned to a member of the Helpdesk team who will contract you shortly.
Should you need further assistance please call x4324 quoting your call reference.
Regards
Support Desk Team"
Is it possible to add a body text to the email and if so how?
Many Thanks
Mark