Dear Solution Manager Experts,
I’ve got a question, related to the CRM 7.0 functionality with HTML MAIL Forms.
As you know the current SolMan 7.1 contains a CRM 7.0. In some events SAP has told that this includes a feature called “HTML Mail Forms”.
However I cannot find helpful details or documentations, and the SolMan itself does not contain any templates and hints.
In SolMan ChaRM (Change Request Management) within the Action-Profile SMCR__ACTIONS there are 2 actions
SMCR_SEND_MAIL_CHANGE_MANAGER
SMCR_SEND_MAIL_REQUESTER
that probably use these mail forms.
They call the method SEND_MAIL_WITH_MAIL_FORMS (interface IF_EX_EXEC_METHODCALL_PPF in class CL_IM_AI_IM_MAIL_FORMS in EXEC_METHODCALL_PPF der implementation AI_IM_MAIL_FORMS).
As said, I cannot find a template or further details how to activate or use this.
The Mail Forms themselves can be created directly in CRM_UI. But there are no examples.
a) * can someone provide an example for such a Mail Form, with dynamically filled fields (Description, Requestor, Change Manager, Current Processor, …, link to CRM UI transaction)?
b) * what else (besides SCOT and Conditions) do I need to do so that a HTML Mail is sent (I’m interested in the CRM_UI HTML Mail Form specific part)?
c)
Best regards,
Peter
