Hi gurus,
I am facing an issue with my SLA config. Transaction ZINC was copied from SMIN, no major changes
The IRT/MPT warning/escalated status are not set although they are visible in CRM UI.
The appointments are calculated correctly, even the value (%) in CRM UI changes right,
but the email notification is not executed as the IRT/MPT Status are not set.
I cannot see them in CRMD_ORDER or the Status assignment block in CRM UI.
I followed the config. guides as well as note 1913133. What am I missing here?
Regards, Richard