HI all,
I have configure SLA & maintained actions but still my IRT warning & IRT escalations mail are not getting triggered.
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and Processing types for IRT Escalation
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and maintained conditions
Schedule Condition : AI_SDK_SCHED_EQ_SYS_STATUS
Start Condition : IRT_ESC
please suggest which config is wrong because we are receiving emails on MPT Escalation.
Regards,
Ashish Rajput
9871962666
