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SLA IRT warning & IRT Escalations mails not getting Triggered.
HI all, I have configure SLA & maintained actions but still my IRT warning & IRT escalations mail are not getting triggered.and Processing types for IRT Escalationand maintained conditions...
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solman 7.1 - abap - get business process function module
Hello, is there a function module that might give me all the following information SOLUTION ID AND PROCESS ID based on incident GUID ? Many thanks
View ArticleHow to determine Message processor based on ticket's component
Hi Experts, is there any way to automatically determine message processor based on ticket's component?? I tried using BRF+ rules but couldn't find any option for message processor. Could someone...
View ArticleError in solution manager upgrade using a generic stack.xml
Hi, I am upgrading our solution manager from 7.0 to 7.1 SR13. Followed note 1577909 and downloaded the SPS13 media along with upgrade media. When I put the path of egenric xml file it gives below...
View ArticleSAP Solution manager 7.1 SP16
HiTeam We are facing in our solman while generating EW reports we are getting number and characters in report .Please advise us to solve this issue. We are using MS offcie 2010....
View ArticleIssue with anonymous access to dashboards
Hello, I am configuring point no. 5 as per the below guide which is anonymous access to unified dashboards -...
View ArticleHow to find the SOLMAN 7.1 SPS level
Hi, Could anyone tell me how to find the SAP SOLMAN 7.1 SPS level? where can we find this exactly?. Because i have searched in many websites, But no luck!!!! nethaji
View ArticleCharm - TR import issue
Hi Team, I have configured charm for 3 system landscape and while importing TOC or main TR in quality system , the particular Toc got imported but import buffer queue got completely deleted and tried...
View ArticleITSM partner function dropdown list
Hi Experts, In standard incident management transaction, when org unit Service team is entered it provides Message processor function is provided as drop down list.We have similar requirement with a...
View ArticleRegarding Incident management
Hi all, There is a field called Reporting medium on my incident screen...it has a set of values defined as shown below...so how do i default portal field on saving my ticket ...Should i write a...
View Articlegenerating XML stack file in MOPZ for add-on install
I am installing the SAPUI5 User Interface add-on in a ECC6 EHP6 system. After downloading the files and beginning to install in SAINT, I get an error saying that the add-on can only be installed using...
View ArticleIntegration with 3rd party service desk
For one of our clients, we are working on integrating Solution Manager7.1’s service desk with the 3rd party CA Unicenter Service Desk. Theintegration is at a very high level, and the objective is to be...
View ArticleSysMon: Host availability / Oracle Alerts
Hi All, I have two questions about system monitoring for host availability and oracle backup alerts. 1. Host Availability: The metric for host availability by ping is working. I can see in the system...
View ArticleHow to use Retrofit during an Upgrade project?
Hi Expert,we are going to start an upgrade project of our ERP 6.0 system from EHP4 to EHP6 and I'm interested to know if I can use retrofit in order to manage in a structured way the double maintenance...
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SLA Completed time coming wrong on status confirmed & Withdrawn solman 7.1 sp13
Hi Experts, We have configured ITSM including SLA on SAP SOlMan 7.1 SP13. Everything is working fine except SLA, Completed time giving wrong value. Please see the below screenshots, I closed a ticket...
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Error during phase MAIN_NEWBAS/XPRAS_AIMMRG upgrade to SP13
Hi experts, We actually facing the following error in point 5.6 Execution of an upgrade os Solman, we very stuck in this face since many days. during the proccess we get the next error: Checks after...
View ArticleSolution Manager upgrade to EhP1 SP23
In order to upgrade solution manager from 7.0 to 7.1 looks like we need to upgrade it to EhP1 SP23 first and then to 7.1. Can anyone suggest the sequence of steps that needs to be followed. We tried...
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Diagnostic Installation Fail msiexec Return code 1603
HI, Installing Diagnostic Agent on Server with <SID>ADM.Been looking for a solution, nothing seems be be working. Getting the following error: Running msiexec failed with return code...
View ArticleJob REFRESH_ADMIN_DATA_FROM_SUPPORTaborts
Hello, the daily standard job Job REFRESH_ADMIN_DATA_FROM_SUPPORT with step AI_SC_REFRESH_READ_ONLY_DATA aborts with the following error message:Step 001 gestartet (Programm...
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Adope forms in ITSM?
Hi SAP Experts. I am wondering if it is possible to use Adobe forms in Service Desk instead of Smart-forms? Any insights are very welcome. ThanksBo
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