Mail during creation of Support Message

Hi all,

I`ve got an issue with Support Messages.

The goal is: Every new Support Message to trigger an E-Mail to the Support Team.

Status yet:

A Support Message created from within the SolMan (7.1) Triggers an E-Mail sent to the Support Team informing them that there is a new Support Message.

So far so good.

But if someone creates a new Support Message out of the connected ERP-System, no E-Mail to the Support Team is triggered.

Where are the Switches to trigger an E-Mail to the Support Team at every new arriving Support Message?

Kind regards

Hendrik