Solution manager Upgrade from 7.1 SPS4 to SPS13-Preprocessing Phase Struck
Hello Friends Please let us know your views.We are doing Solution Manger Upgrade from 7.1 SPS4 TO SPS13.We are in the Preprocessing phase We got the strcuk in the Java Phase..Below I paste the Log for...
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Description Text Mandatory while confirming Incident Config
Hi Expert I have one doubt related to text mandatory, I am doing this config from SPRO but it's not working so my question is Do I need to do development to make some text like description text...
View ArticleMaintenance Cycle and Normal Change Request in solution manager 7.1
Hi Expert I am having one query about maintenance Cycle, can I remove the dependency Cycle and maintenance task list dependency CHARM for Normal change request as user does not want lengthy process and...
View ArticleBRFPLUS to set multilevel category/ custom category
Hi Expert Is this possible to set category via BRFPLUS, actually the category value is coming from managed system when users create a support message by custom program and this value is coming to...
View ArticleDiagnostics Agent need to install in solution manager
Dear Team, We have fresh installed the solman server 7.1sp13. Doing the activity of system preparation step in solman server . Can we need to install Diagnostic agent in solution manager also or only...
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system preparation issue in solution manager
Dear Team, Got the following issue configure connectivity of system Preparation in solution manager. Please find the attached file for your reference. Kindly advise. Regards,IMRAN
View ArticleMail during creation of Support Message
Hi all, I`ve got an issue with Support Messages. The goal is: Every new Support Message to trigger an E-Mail to the Support Team. Status yet:A Support Message created from within the SolMan (7.1)...
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CBTA VBS Error when starting script
Hello, i try to run a previously captured cbta script in solman from transaction secatt. The capturing works fine but when i try to run the script a vbs error message appears. The...
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Defaulting a field via BRF+ in ITSM
Hi everyone , I've certain doubts in incident management on creating support desk 1.) My requirement is to make "REPORTED BY" field same as " LOGGED BY" field on saving the ticket while creating it . I...
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Charm-not able to change the CO to next status
Hi All, We have configured standard charm,and i have created a urgent CO,the TR is released in development system and the same is imported in to quality by using manual import since we had issues while...
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make description field mandatory
Hi all, We have a requirement in ITSM. Whenever message processor works on incident & change the status to customer action. Description fied should be mandatory. I have changed using configurable...
View ArticleReleased Transport in SCMA
Hi,In one of project the TRs are released and imported to the QAS system.However when i go to the tasklist and execute Release Transport Request i can see all the TRs that are released and imported in...
View Articlesolman7.1 integration with BMC Remedy Service Desk
Hello experts,I am looking for the configuration documents over integrating solman 7.1 with Remedy tool but couldn't find useful docs.Can someone point me/share your experience & the docs. Thanks...
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Raise MAI alerts from external systems by sending emails
Hello community, with the increased capabilities of solman I am thinking of leveraging its alerting (and esp the related guided resolution procedure feature). However the question is open on how to...
View ArticleSOLMAN 7.1 - Unable to execute install/update operation since system is not...
Hi gurus, my problem is that when I try to Database extractorSetup inSOLMAN_SETUP > Managed System Configuration > Finalize Configuration, I have this error Unable to execute install/update...
View ArticleCBTA background scheduling - error
Hi,I'm having trouble with background scheduling of test cases.The test case was prepared with CBTA; executing the test manually is perfect. When I schedule the same test in foreground (through the...
View ArticleBPMon on MAI - Issues
We are on Solution Manager 7.1 SP13 and I am trying to implement BPMon on MAI. For most part, it works greats and I am able to set up monitoring objects and use for Business Process Analytics as well...
View ArticleAS JAVA doesn't start
Hi all, the AS Java of our SolMan doesn't start. in the dev_jcontrol File I find this error: [Thr 8100] *** WARNING => JsfOpenShm: ShmCreate (69, 312160, CREATE) failed(rc = 4 SHM segment already...
View ArticleCharm: Change Advisory Board Team configuration
Hi Team, Could you please guide me how to assign the team for Change Advisory Board in request of change. Actually the issue is I have created organization unit for CAB with two users. I have created...
View ArticleError when update SPAM/SAINT : DDIC ACTIVATION
Dear Expert, I got an error when I try to update my ST-PI patch level to SAPKITLREL (patch 012) from patch 008 i already update the Support Package manager to version 7.40/0058 and also update my...
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