Hi everyone ,
I've certain doubts in incident management on creating support desk
1.) My requirement is to make "REPORTED BY" field same as " LOGGED BY" field on saving the ticket while creating it . I went through a couple of links and found that using BRF+ we can achieve this. But also in the same development we are finding the support team by default using BRF+. Here they ve used the action SMIN_STD_FIND_PARTNER_FDT to link BRF+ to our action profile. Can we default a customised field via BRF+. As i am new to BRF+ pls help me out in solving this issue
2.) The EMAIL field is a custom field and is it possible to send mail to the id entered in it while creating a ticket i.e without a BP
3.) The REPORTING MEDIUM is a drop down list box , here i want to default the option as PORTAL while saving it
Please share your thoughts and knowledge on these issues as i am new to SOLMAN.
Thanks in advance to the brilliant minds who reply 