Creating Z Action to send email to Support Team

Dear All,

I configured Incident Management in solution manager 7.1 SPS8 .

I configured the Tcode BRFPLUS for Support team determination and it is working fine

and also the Email is triggered to the Support Team for any new Incident.

However when the message processor forwards the incident to another support team, an email

is not being sent to the next support team.

I want to create a Z Action , but not sure how to go about it.

Any hints would be helpful.

Thanks,

Regards

Ahmed Mohammed